Spanish A2-B1 — Support

A trainer for the DELE A2 and DELE B1 exams.

Contact

Write to vmyaros@gmail.com. Please mention your iPhone model, iOS version and what you were doing when the problem appeared.

Common questions

I bought full access but the content is locked.
Open Profile → “Restore purchase”. Make sure you are signed in to the App Store with the Apple Account that made the purchase.

Is full access a subscription?
No. It is a one-time purchase that opens both levels, A2 and B1, forever.

How do I get a refund?
Refunds are handled by Apple: reportaproblem.apple.com.

How do I change the language of the app?
Profile → “App language”.

There is no sound in listening tasks.
Check that the iPhone is not in silent mode and the volume is up. Listening tasks are read by the Spanish voice of iOS; a better-quality voice can be downloaded in Settings → Accessibility → Spoken Content → Voices → Spanish.

Will I lose my progress if I change my phone?
Progress is stored only on the device. It moves to a new iPhone together with an iPhone backup. You can also save a copy: Profile → “Export my data”.

I found a mistake in a question.
Send the level, the task and the text of the question to the address above.

Privacy Policy

Spanish A2-B1 is an independent app. It is not affiliated with Instituto Cervantes and is not an official DELE product.